Delivery & Shipping Information
At Jedphotos, we are dedicated to ensuring a smooth, transparent, and reliable delivery experience. Please review our shipping practices, timelines, and fees below before placing your order.
1. Where We Ship
Currently, Jedphotos exclusively serves customers within the United Kingdom. At this time, we do not offer international shipping outside of the UK.
2. Delivery Timelines
To give you a clear understanding of when your package will arrive, our delivery process is broken down into two stages:
- Order Processing Time: 1–2 business days. Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
- Transit Time: 5–12 business days. Once dispatched, delivery typically takes 5–12 business days, depending on the delivery location and courier service.
- Total Estimated Delivery Time: 7–14 business days, including order processing and transit time.
Please note: Business days exclude Saturdays, Sundays, and public holidays. Delivery times are estimates and may vary due to courier operations or unforeseen circumstances.
3. Shipping Rates & Fees
Shipping costs are calculated based on your total order value. We are pleased to offer free standard UK shipping on all orders of £280 or more.
| Order Value | Standard UK Shipping | Deliveries to Remote Postcodes* |
|---|---|---|
| £280 or more | FREE | £25 surcharge |
| Under £280 | £30 | £55 total (£30 base + £25 surcharge) |
*Remote Area Surcharge & Timelines:
Deliveries to the following UK postcodes incur an additional £25 surcharge and may require an extra 2–3 business days in transit:
| Postcode Range | General Region / Area |
|---|---|
| AB31 – AB56 | Aberdeen / Scottish Highlands |
| BT | Northern Ireland |
| GY | Guernsey |
| HS | Outer Hebrides |
| IM | Isle of Man |
| IV | Inverness / Scottish Highlands |
| JE | Jersey |
| KA27, KA28 | Arran and Cumbrae |
| KW | Orkney / Scottish Highlands |
| PA | Scottish Highlands & Islands |
| PH | Perth / Scottish Highlands |
| PO30 – PO41 | Isle of Wight |
| TR21 – TR25 | Isles of Scilly |
| ZE | Shetland Islands |
4. Taxes, Duties, & Customs (No Hidden Fees)
JedPhotos is operated by Tartufo Limited and is not currently registered for UK VAT. Therefore, we do not charge UK VAT separately and cannot provide UK VAT invoices.
All prices displayed on our website are the final prices payable for the products. Where applicable, import duties, taxes and customs charges associated with delivery are covered by JedPhotos.
Customers will not be required to pay additional import duties or customs charges upon delivery.
Business customers should note that, as we are not UK VAT registered, UK VAT cannot be reclaimed on purchases from JedPhotos.
5. Order Fulfillment & Tracking
- Our Warehouses: While Jedphotos customer support is managed jointly from the UK and Hong Kong (operated by Tartufo Limited), all orders are dispatched from our fulfillment center in Hong Kong. This allows us to source the best equipment and ship directly to you.
- Tracking Your Order: The moment your order leaves our warehouse, you will receive a confirmation email containing a tracking link. Please allow 24 to 48 hours for the tracking data to update on the courier’s network.
6. Delivery Guidelines & Exceptions
Address Accuracy
Please double-check your shipping address at checkout. Jedphotos cannot be held responsible for delayed, lost, or returned parcels caused by incorrect or incomplete address details. If a package is returned to us due to an address error, the customer may be responsible for the return shipping costs. We cannot guarantee refunds or free replacements for failed deliveries resulting from incorrect addresses.
Successfully Delivered Parcels
An order is officially considered complete once the courier tracks it as "Delivered." If you will not be home, please ensure someone is available to safely receive the package. If your tracking states "Delivered" but you cannot locate the parcel, please contact our support team within 7 days so we can open an immediate investigation with the courier.
Damaged or Missing Items
If your package arrives damaged, or if items are missing from your order, you must report this to us within 48 hours of receiving the delivery. We take these matters seriously and will investigate immediately to offer a replacement or appropriate resolution.
Lost or Delayed Shipments
- Delays: If your package is held up in transit, we will actively work with the courier to get it moving.
- Lost in Transit: If a package is suspected to be lost, we will launch a formal track-and-trace investigation. Refunds or replacement shipments will be issued as soon as the courier officially confirms the parcel as lost.
Need Assistance?
If you have any questions regarding our shipping policies, a specific delivery postcode, or an existing order, we are here to help. Please reach out to our Customer Support team via our Contact Us page.