Return & Refund Policy

At JedPhotos, we want you to be completely satisfied with your photography gear. If a purchase isn’t quite right, we are here to help. You can request a cancellation, return, refund, or replacement under the terms outlined below.

1. Order Cancellations

Before Dispatch

You can cancel or modify your order at any time before it leaves our warehouse with zero cancellation fees.

• How to request: Email us immediately at info@jedphotos.com with your order number, the items involved, and your requested changes.
• Refund Timeline: Cancelled orders are processed within 7 business days. Funds typically appear back in your account within 7–10 business days, depending on your bank.

After Dispatch

Once an order has been dispatched, it can no longer be cancelled while in transit. Please accept the delivery and follow our standard return process outlined below.

2. Returns & Refunds

14-Day Cooling-Off Period

In line with the UK Consumer Contracts Regulations, you have 14 days to request a return. This window opens the day after the courier tracking system confirms your order has been delivered.

How to Initiate a Return

Do not send items back without reaching out first. Unauthorized returns cannot be accepted.

1. Email info@jedphotos.com with your order number, the items you want to return, and the reason for the return.
2. Once your return request has been approved, we will email you detailed return instructions, including the address of our dedicated UK return facility. (Please note: Although our main operations are based in Hong Kong, all returns are handled locally at our UK facility. If the return is due to a reason for which the customer is responsible, the customer will only need to cover the domestic UK return shipping cost. International return shipping is not required.).
3. Ship the item back to us within 14 days of receiving your return approval and provide us with a valid tracking number.

Return Eligibility Requirements

To qualify for a full refund, items must meet the following criteria:

• Must be completely unused and in their original condition.
• Must include all original packaging, retail boxes, manuals, accessories, and documentation.
• The manufacturer registration must not have been completed, and the camera firmware must not have been altered or modified.

3. Return Shipping Costs & Fees

Change of Mind

If you are returning an item simply because you changed your mind:

• You are responsible for the return shipping costs.
• Option A: We can generate a return shipping label for you, and a £15 fee will be deducted from your final refund.
• Option B: You can arrange your own shipping. We strongly recommend using a tracked and insured service, as JedPhotos is not liable for items lost or damaged in transit.

Faulty, Damaged, or Incorrect Items

If your gear arrives defective, damaged, or isn't what you ordered:

• JedPhotos will cover the return shipping costs.
• We will provide a prepaid return label and coordinate the process with you directly at no extra charge.
• Depending on the circumstances and product availability, we may offer a replacement or refund after the issue has been assessed.

Inspection & Restocking Fees

Every return undergoes a thorough inspection upon arrival. If an item shows signs of handling beyond what is reasonably expected to inspect it, or is missing original packaging/accessories, a restocking fee of up to 30% will be deducted from your refund.

4. Refund Processing

Refund Processing & Delivery Charges

• Processing: Once your return is received and inspected, your refund will be authorized within 7 business days.
• Timeline: It takes an additional 7–10 business days for the funds to clear into your original payment method.
• Shipping Fees: If you return your entire order within the 14-day window, our standard delivery charge will be refunded. If you opted for premium or expedited shipping, only the cost of standard shipping is refundable. Return shipping costs are non-refundable unless the item is faulty.

Product Exchanges

JedPhotos does not offer direct product exchanges.

If you would like a different product, model, colour, or variant, you will need to return the original item in accordance with this Return & Refund Policy and place a new order separately.

Once the returned item has been received and inspected, the applicable refund will be processed to your original payment method. Any new order will be treated as a separate purchase and will be subject to the current product price, stock availability, and delivery terms at the time the new order is placed.

Need Assistance?

Our customer support team is ready to help guide you through the process.

• Email: info@jedphotos.com
• Reminder: Please secure a return authorization and the correct UK return address before shipping any items back to us.