Warranty Policy

At JedPhotos, we are committed to providing reliable support for the photography gear you purchase from us. This Warranty Policy outlines the terms, conditions, and procedures for repairs, replacements, or alternative resolutions. This policy applies exclusively to purchases made directly through our website, jedphotos.com.

1. Our Standard 18-Month Retailer Warranty

All cameras and lenses purchased from JedPhotos include an 18-month independent retailer warranty managed directly by our team.

• What it covers: This warranty covers defects in materials and workmanship that are directly attributable to the manufacturer.
• Important Note: This is an in-house warranty provided by JedPhotos and is independent of the original manufacturer's warranty. We currently do not offer extended warranty plans beyond this standard 18-month period.

2. Warranty Duration and Eligibility

• Warranty Term: The 18-month coverage period begins on the exact date your item is delivered, as verified by courier tracking or valid proof of delivery.
• Non-Transferable: This warranty is valid only for the original purchaser and cannot be transferred to another individual or entity without prior written authorization from JedPhotos.

3. How to Initiate a Warranty Claim

To ensure a smooth and documented process, all warranty claims must be initiated electronically.

1. Email our support team at info@jedphotos.com.
2. Include your Order Number, Date of Purchase, and a detailed description of the issue you are experiencing.
3. Please note: Do not send any items back to us without receiving written pre-approval and return instructions from our team. Unauthorized returns will not be processed.

4. What is NOT Covered (Warranty Exclusions)

To remain fully transparent, please review the following scenarios and items that fall outside of our warranty coverage:

• Accidental and Environmental Damage: Physical damage, drops, liquid damage, extreme humidity, corrosion, extreme temperatures, or other environmental exposure.
• Normal Wear and Tear: General cosmetic wear, dust on sensors/viewfinders, hot or dead pixels, or worn external components (e.g., rubber grips, battery covers, ports) are not covered beyond 14 days from the delivery date.
• Firmware and Software Issues: We do not guarantee compatibility with future firmware updates or third-party software modifications. Faults resulting from improper installation, incompatible updates, or user error during a firmware/software upgrade are the responsibility of the customer.
• Third-Party Lens Calibration: Focus calibration issues on third-party lenses (e.g., Tamron, Sigma, Tokina) are excluded and may require independent adjustment by the user.
• Unauthorized Repairs: Any repair work carried out by third-party service centers not explicitly authorized in writing by JedPhotos will instantly void this warranty.

5. The Repair Process

• Authorized Service Centers: Approved warranty repairs will be conducted at our authorized in-house repair centers or a trusted, qualified third-party service center chosen by JedPhotos.
• Factory Resets & Data Loss: Diagnosing and repairing your gear may require resetting the product to factory defaults. JedPhotos is not liable for the loss of custom settings, photos, or data. Please back up your files before sending your equipment in.

6. Shipping Costs for Warranty Claims

• Customer Responsibility: Customers are responsible for paying all shipping costs associated with sending the defective product to JedPhotos for a warranty claim. This includes any applicable customs duties or international taxes.
• Transit Liability: We highly recommend using a trackable, insured shipping method. JedPhotos is not responsible for items lost, stolen, or damaged while in transit to our facility.

7. Resolutions: Repair, Replace, or Refund

For qualifying manufacturer defects, JedPhotos will resolve the issue in one of the following ways, at our sole discretion:

1. Repair: We will repair the item using qualified technicians and parts.
2. Replacement: If a repair is not feasible, we will replace the item with the same model. If the original model is out of production, we will provide a replacement with comparable specifications.
3. Refund: A refund of the original purchase price will only be issued if neither a repair nor a suitable replacement is possible.

Note: Standard buyer's remorse returns and refunds are governed by our 14-Day Return Policy. Any functional issues reported after the initial 14-day window will be processed exclusively as a warranty claim under the terms outlined above.