Frequently Asked Questions (FAQ)

We currently deliver exclusively to addresses within the United Kingdom. At this time, we do not offer international shipping or delivery outside of the UK.

Orders are typically processed within 1–2 business days. After dispatch, the estimated delivery time is 7–14 business days, excluding Saturdays, Sundays, and public holidays.

Delivery times may vary depending on the destination and courier conditions. Tracking information will be provided once your order has been dispatched.

Yes, you will! As soon as your gear ships, we’ll email you a dispatch confirmation containing your tracking link. You can also log in to your JedPhotos account at any time to monitor your shipment's real-time progress.

We currently operate exclusively online and do not offer a collection service. Because our inventory is dispatched directly from our fulfillment center, we don’t hold stock on-site. However, our UK mainland delivery is fast, secure, and fully tracked straight to your door.

No. The price shown at checkout is the final amount you will pay for your order. Where applicable, import duties, taxes, and customs charges associated with delivery are covered by JedPhotos.

You will not be required to pay additional customs fees or import charges when your order is delivered.

Please note that JedPhotos is not currently registered for UK VAT and therefore cannot provide UK VAT invoices.

We offer a variety of secure payment options at checkout. You can pay using all major credit and debit cards, including Visa and Mastercard, securely processed via Revolut. For added convenience and fast checkout, we also accept Apple Pay, Google Pay, Revolut Pay, and secure bank transfers via Revolut.

At JedPhotos, all transactions are processed in British Pounds (GBP). If you pay using a card issued in a different currency (for example, SEK or EUR), your bank or payment processor will apply their own exchange rate and may charge foreign transaction fees. Please note that JedPhotos has no control over these bank-applied fees. If you require a refund, we will return the exact GBP amount you originally paid. Any differences in the final amount credited to your local currency account are strictly due to exchange rate fluctuations or your bank's fees, which are outside of our responsibility.

No, we do not offer installment plans or finance options.

At JedPhotos, we combine our deep understanding of the photography market with a highly efficient business model to pass significant savings directly to you. By operating at high volumes across multiple sales channels, we negotiate much better pricing with our global suppliers. We also keep our overheads low by carefully curating our inventory. Instead of holding vast amounts of slow-moving stock, we specialize specifically in the in-demand, mid- to high-level mirrorless and DSLR equipment that professionals and enthusiasts actually want. This focused approach ensures quick stock turnover, allowing us to maintain our highly competitive prices.

At JedPhotos, we do not offer specific discounts for students, military personnel, or OAPs. We work hard to ensure our margins are as low as possible year-round, meaning the highly competitive pricing you see listed on our website is already our final, best price for every customer.

To initiate a return, please contact our team first. We do not accept any returns without prior approval. Once you reach out to us, we will guide you through the authorization process. As soon as your request is approved, we will provide you with the complete shipping instructions and next steps to send your items back safely.

All authorized returns are processed by our specialized logistics partners and must be sent to our dedicated UK-based return facility. Please do not send returned items to our registered company address, as this will cause significant delays in processing your inspection and refund. We will email you the full UK return address as soon as your return request has been approved by our team.

Yes, we source our photography equipment directly from global markets. JedPhotos is an independent reseller, which allows us to offer you highly competitive pricing. Please note that we are not an authorized dealer or official partner of the brands featured on our site.

Yes, absolutely. All products sold by JedPhotos are new and unused. As products are sourced internationally, some items may have their outer packaging opened for inspection, quality verification, or the inclusion of an appropriate power adapter or translated documentation. The product itself remains unused unless explicitly stated otherwise on the product page.

We proudly offer an 18-month retailer warranty for all lenses and cameras sold on our site. Since we utilize an international supply chain to keep your costs low, your gear might not include a standard UK manufacturer’s warranty. To ensure you are completely protected, JedPhotos directly manages all warranty claims and after-sales service, giving you full coverage and support within the UK.

Yes, absolutely. You can download and install all firmware updates directly from the official manufacturers' websites, exactly as you would with a locally purchased item. Once your comprehensive 18-month JedPhotos retailer warranty expires, you can easily have your equipment serviced or repaired at any independent camera repair center. If you ever need help finding a reliable technician, our team is always happy to recommend reputable service providers.

Yes, absolutely! If you are searching for a specific piece of gear we don't currently have listed, simply send us an email with your request. Our team will tap into our global supplier network to try and source it for you and provide a custom quote. Additionally, we are always updating our inventory, so brand-new product releases are listed on our site as soon as they become available.

Our loyalty program is our way of saying thank you! It’s simple: for every £1 you spend with us, you automatically earn 1 loyalty point. Once you accumulate 1,000 points, you can redeem them for a £10 discount on a future order. You can easily view your points balance during checkout. Please note that you must create and be logged into a free JedPhotos account to earn, track, and apply your rewards.

Your loyalty points remain valid for 18 months from the date they are officially awarded to your account.

Points are credited to your account only after your order has been successfully delivered and fully completed, which typically takes up to 14 days. If it has been more than 14 days since your delivery and your points are still missing, please contact our team.

If you suspect there is an error with your points balance, please reach out to our customer support team. We will gladly review your account history and promptly correct any discrepancies.

If you are having trouble charging your camera battery via a USB cable or the official charger, the most common culprit is insufficient power output from your wall plug. To resolve this, please try the following steps:

• Upgrade your power adapter: Ensure your wall plug provides sufficient power. We recommend using an adapter with at least a 30W output, though a 100W plug is ideal for the most reliable charging.
• Test a direct USB-PD connection: Connect a USB Power Delivery (PD) adapter directly to the camera body. This will help you determine if the issue is with your original power source or the battery itself. By testing a higher-output power source, most charging issues are quickly resolved.

While a slight rattle is often just the internal stabilizer or autofocus mechanism resting when the power is off, it is always best to play it safe. If your lens feels loose or you suspect damage:

• Do not shake it: Stop handling the lens immediately to prevent any potential damage.
• Document the issue: Take a clear photo and a short video showing the problem.
• Contact us: Email the JedPhotos Customer Service team with your media, a brief description, and your order number. We will review the case and advise you on how to proceed.